Product returns can be made within 14 days of receipt if the buyer is not satisfied with their purchase.The return process is done if:

  • Contact us by phone at +30 28340 51533 and inform us of the reason you wish to return.
  • They are returned with the shipping that was sent and the retail receipt.
  • The product is in the condition in which you received it.If any damage or deterioration is found in the product, the return process cannot be completed (eg discoloration of color or shape, it appears to have been used).

Returns are made through the companies we work with (GENERAL POST and ACS COURIER).

The shipping costs borne by the Company if the mistake was ours.Otherwise, the return cost is borne by the customer.

Until the product arrives with us, it is your responsibility, so it is important to make sure the packaging of the shipment is secure so as to avoid any damage during transport and therefore the inability to return it.

In case you want to change your product, the procedure you follow is the following: the amount is returned to your account or credit card (depending on your payment method) and after its return you make a re-purchase from our online store .

In case you receive the product damaged , contact us immediately at +30 28340 51533. If the responsibility is not ours then within the next 8 hours you contact the GENERAL POST or ACS COURIER to take responsibility.

We inform you that our online store does not bear any responsibility in case of loss or damage of the item during the transfer of the return.

To avoid your own inconvenience, it is good to carefully check at the time of delivery what condition the product is in and its packaging so that if there is any defect or damage to be noticed in time.

In any case, contact us before returning a product to +30 28340 51533, or send us an e-mail at info@drandakis.gr stating the reasons for the return and the code of your order.

Once we receive the returned product, the process of returning its value will begin.This depends on the payment method you have chosen.Thus, the amount will be refunded either by canceling the debit of your credit / debit card, or by depositing the amount within 15-30 working days in the bank account that you will indicate to us in case of cash on delivery.